Troubleshooting - Unreality3D

Most issues have simple fixes that take less than 2 minutes. You've got this! 🚀

Need immediate help? Try the "Universal Fix" below first - it solves 80% of all issues!

🔄 Universal Fix

This simple restart solves most Unity and browser issues

Close Unity Editor completely
Wait 5 seconds
Reopen Unity and your project
If testing in browser, hard refresh (Ctrl+F5)

🌐 Browser Issues

Your experience won't load or looks broken

Hard refresh (Ctrl+F5 or Cmd+Shift+R)
Try Chrome browser (recommended)
Clear browser cache
Disable browser extensions temporarily

⚡ Slow Performance

Your experience runs slowly in the browser

Close other browser tabs
Close other applications
Try a different browser
Test on a different device if available

🎮 Unity Editor Problems

Red errors in Unity Console after opening project

Unity shows errors when you first open the Unreality3D template

This is normal! Unity needs a moment to set things up
Wait 30 seconds for Unity to finish importing
If errors persist, try the Universal Fix above

Unity runs slowly or freezes

Unity Editor feels sluggish during development

Close other applications to free up memory
Save your work and restart Unity
Make sure you're using Unity 6 (not an older version)

🔨 Building Your Experience

"WebGL Build Support Not Installed" message

Unity can't build your experience for the web

Open Unity Hub
Go to Installs tab
Click the gear icon next to Unity 6
Select "Add Modules" and install WebGL Build Support

Build takes a very long time

Building seems stuck or takes over 30 minutes

This is normal for your first build - Unity is setting up everything
Later builds will be much faster (2-5 minutes)
Make sure your computer isn't running other heavy applications

🌐 Testing Your Experience

Experience won't load in browser

You see a loading screen but your experience never starts

Wait 2-3 minutes - large experiences take time to load
Try the Browser Issues quick fix above
Use Chrome browser for best compatibility
Check that your internet connection is stable

Controls don't work properly

Movement, camera, or interactions aren't responding

Click inside the experience window first
Try using WASD keys for movement and mouse for camera
Refresh the browser page and try again

🚀 Publishing Your Experience

Your professional URL doesn't work yet

Your unreality3d.com/creator/project link shows an error

Wait 10-15 minutes - it takes time for your URL to become active
Clear your browser cache and try again
Try opening the link in a private/incognito browser window

Changes don't appear on your live URL

You updated your experience but the live version looks the same

Make sure you published the new version from Unity
Wait 5-10 minutes for the update to go live
Try opening your URL in a private/incognito browser window - this shows if it's a caching issue or a real problem

Still Need Help?

Can't find the solution you need? Reach out through our community forum:

GitHub Discussions

Creator Troubleshooting