Creator Troubleshooting Guide

Quick solutions to get you back to creating amazing experiences

Most issues have simple fixes that take less than 2 minutes. You've got this! 🚀

Need immediate help? Try the "Universal Fix" below first - it solves 80% of all issues!

🔄 Universal Fix

This simple restart solves most Unity and browser issues

  • Close Unity Editor completely
  • Wait 5 seconds
  • Reopen Unity and your project
  • If testing in browser, hard refresh (Ctrl+F5)

🌐 Browser Issues

Your experience won't load or looks broken

  • Hard refresh (Ctrl+F5 or Cmd+Shift+R)
  • Try Chrome browser (recommended)
  • Clear browser cache
  • Disable browser extensions temporarily

⚡ Slow Performance

Your experience runs slowly in the browser

  • Close other browser tabs
  • Close other applications
  • Try a different browser
  • Test on a different device if available

🎮 Unity Editor Problems

Red errors in Unity Console after opening project

Unity shows errors when you first open the Unreality3D template

  • This is normal! Unity needs a moment to set things up
  • Wait 30 seconds for Unity to finish importing
  • If errors persist, try the Universal Fix above

Unity runs slowly or freezes

Unity Editor feels sluggish during development

  • Close other applications to free up memory
  • Save your work and restart Unity
  • Make sure you're using Unity 6 (not an older version)

🔨 Building Your Experience

"WebGL Build Support Not Installed" message

Unity can't build your experience for the web

  • Open Unity Hub
  • Go to Installs tab
  • Click the gear icon next to Unity 6
  • Select "Add Modules" and install WebGL Build Support

Build takes a very long time

Building seems stuck or takes over 30 minutes

  • This is normal for your first build - Unity is setting up everything
  • Later builds will be much faster (2-5 minutes)
  • Make sure your computer isn't running other heavy applications

🌐 Testing Your Experience

Experience won't load in browser

You see a loading screen but your experience never starts

  • Wait 2-3 minutes - large experiences take time to load
  • Try the Browser Issues quick fix above
  • Use Chrome browser for best compatibility
  • Check that your internet connection is stable

Controls don't work properly

Movement, camera, or interactions aren't responding

  • Click inside the experience window first
  • Try using WASD keys for movement and mouse for camera
  • Refresh the browser page and try again

🚀 Publishing Your Experience

Your professional URL doesn't work yet

Your username.unreality3d.com link shows an error

  • Wait 10-15 minutes - it takes time for your URL to become active
  • Clear your browser cache and try again
  • Try opening the link in a private/incognito browser window

Changes don't appear on your live URL

You updated your experience but the live version looks the same

  • Make sure you published the new version from Unity
  • Wait 5-10 minutes for the update to go live
  • Try opening your URL in a private/incognito browser window - this shows if it's a caching issue or a real problem

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More Creator Resources

Quick Start Guide Documentation Hub Interactive Systems Guide Get U3D Template